To troubleshoot the UltraTax user profile: It is possible that the user's UltraTax CS profile is corrupt.
Right-click setup.exe, then select Run as administrator. Browse to X:\WinCSI\UTyy\Desktop, where X represents the drive to which UltraTax CS is installed and yy represents the version of the application, e.g. Through troubleshooting, if you have narrowed down the issue as user-specific, see the items listed below that may resolve the issue of UltraTax CS not opening. Open UltraTax CS and new home page files will be generated. Navigate to X:\WinCSI\UTYYSys, where X represents the drive on which UltraTax CS is installed and YY represents the year of the application. Have everyone close out of UltraTax CS. If you are able to open UltraTax CS after disabling the home page, then the home page files could be damaged or corrupted and need to be reset. See how to Disable the Home Page, on the Home Page overview. Note: If the open files will not close or if closing them does not resolve the issue, try rebooting the server. Find any file that in its name or path references a CS Professional Suite, then select it and close it. 
In the console window, expand Shared Folders under System Tools and select Open Files.
On Windows 2012 - Click on the Start menu, and in the search field, type compmgmt.msc. In the Actions pane on the right-hand side, select Manage Open Files. In Windows Server 2008 - In the Control Panel, select Administrative Tools, then select Share and Storage Management. In the Computer Management window, expand Shared Folders under System Tools and select Open Files. Right-click on Computer ("This PC" on Windows 8) in the start menu or on the desktop, then select Manage. On the machine where the data is located, access the Manage Open Files screen. You may have to utilize task manager to make sure CS Connect Background Services are also no longer running. Have every user on the network close out of all CS Professional Suite and Microsoft Office applications. Occasionally an open file stuck on the server may prevent UltraTax CS from launching. If you are able to determine this issue is happening network-wide (on all workstations), see the items listed below: Open files 
If a different version of UltraTax CS doesn't launch, it indicates that something is affecting multiple versions of the application. If you are able to open a different version of UltraTax CS, it will narrow your troubleshooting to a specific version of the application. If you have prior years of UltraTax CS installed, attempt to open the prior versions of the applications.
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